How to place an order?
How do I place an order on your website?
You can place an order directly through our website or we can send you an invoice if you share us the details like which style, dimension, colour, area/number of crates, shipping address, etc
Do I need to be a trade customer to order from your website?
No, we serve both retail and trade customers.
I'm having trouble ordering online. Can someone help me?
Yes, absolutely. We can create a draft order for you and send an email containing the order details and invoice link to make the payment. We'll need your billing and shipping name and address, mobile number, and email.
How much material should I order for my project?
We suggest ordering 10-15% extra to allow for cutting, waste, damage, and design adjustments. This accounts for:.
How do I calculate how many slabs or packs I need?
On our product page, you can order by quantity or order by area. Choose whichever you feel comfortable with.
Can I get an invoice before I pay?
Yes, we can provide a draft invoice if you ask us to create an order for you instead of ordering on your own from the website. Please contact our team to request this.
What are split packs and how much do they cost?
Split packs are packs where we split the quantity from a full pack. Split packs incur a handling fee of £85, which will be applied to the cart value.
Can I order split sizes in a mixed patio pack?
No, we do not provide split sizes in mixed patio packs. All patio packs are supplied in standard, predefined sizes only.
How do I track my order status?
A tracking number is provided via email once your order is dispatched.