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Wrong or missing items
What if I receive the wrong items?
If incorrect items are delivered, we will first verify the issue with our logistics team and confirm the details with you. Once verified, we will arrange a replacement in line with our resolution process. Please provide your order number and photos o
What if items are missing from my delivery?
If your order arrives incomplete and items are missing, email us at [email protected] within 48 hours with the details.
How quickly will you replace wrong items?
Once we verify the dispatch error, we'll arrange priority dispatch of the correct item and schedule collection of the incorrect item, then confirm details with you.