All articles
Delivery issues and delays
What if my delivery is delayed?
Whilst we always make every effort to deliver your products on the agreed delivery date, we cannot be held responsible for delays caused by matters beyond our control. In the unlikely event that your order does not arrive on the scheduled day, we wil
Will I be compensated if my delivery is late?
If delivery fails due to any issue from the delivery depot team, we can refund the Express/Saturday/Time Specific amount to the customer. In Standard delivery cases, we don't refund any amount to the customer, but we try to keep you informed of any d
Should I book tradespeople before my delivery arrives?
No, please do not book tradespeople or hire equipment until you have received your order. Once you receive the order, we advise you to do a quality check, and once it is satisfactory, then book the tradespeople or hire equipment.