Delivery process and requirements
How do you deliver?
We deliver to the kerbside only, unless agreed otherwise in advance. Goods are delivered on an 18–28 tonne tail-lift lorry to the nearest accessible kerbside. The driver will lower the pallet to the ground and may move it a short distance if the surf
What are the delivery preparedness requirements to ensure a safe and smooth delivery?
Delivery surface must be flat, solid, and level (e.g., tarmac, concrete, block paving).We cannot deliver onto grass, gravel, slopes, bumpy or soft ground.If access to your property involves a steep slope, delivery will not be possible.Access must all
What if I don't have a suitable surface for delivery?
If our lorry cannot reach you, you'll need to arrange moving the items yourself from the nearest accessible location. Alternatively, you can suggest an alternate address to deliver to with prior notice before the order is out for delivery.
Can I add delivery instructions to my order?
At the cart page, we offer an "Additional Comments" section to specify instructions. We'll add your delivery instructions to the order notes for the driver.
What happens if the lorry can't access my road?
If an 18–22-tonne lorry cannot reach your address due to narrow roads, parked vehicles, weight-restricted zones, or similar access limitations, the delivery depot will not be able to complete the delivery. In such cases, we will check whether deliver
Can you deliver on a smaller vehicle if my road has weight/width restrictions?
Yes, tell us before your order is dispatched. If feasible, we'll request a smaller vehicle (e.g., 7.5–12 ton). Availability and any surcharge depend on your local depot and access constraints.
Do you offer HIAB delivery?
We don't arrange delivery on HIAB. We only arrange delivery with tail lift. HIAB delivery can be arranged with prior discussion before the product is out for delivery at the customer's cost. We would need to get a quote from the depot beforehand.
What if no one is home when the delivery arrives?
Failure to be at site on a day that has been pre-booked for delivery could incur a redelivery charge of anywhere upwards of £60 per crate or pallet. This charge is directly from the delivery company; we do not add any additional fees. Therefore, cust
What happens if I cancel my order after it has been shipped?
If an order is cancelled after it has already been shipped, it will be treated as a return. As this is a heavy transportation product, a return fee of £100 per pallet will apply, in line with the standard return policy. This also applies in cases whe